Cable Service Technician

Job Title - Technician

Location - All Locations

Department - Operations

Status - Full-time or Part-time / Non-exempt

Reports To - Lead Technician or System Supv.

Direct Reports - No

MVR Guidelines

SUMMARY

Technicians install service-related equipment in order to provide a customer with audio/visual or internet services.

Additionally, troubleshooting service problems and educating customers is routinely part of the Technician's job.

DUTIES & RESPONSIBILITES

• Complete the installation of all work orders in their entirety according to FHG Solutions and cable industry standards and practices and within expected timeframes. All work performed must be neat and technically sound. Work orders may be received from Dispatch, Leader or other management employees. Report work order discrepancies to Lead Technician or System Supervisor immediately.
• Responsible for acquiring equipment from the warehouse according to work orders and management instructions. Responsible for returning equipment at the end of the shift or when otherwise instructed.
• Maintain tools and equipment in good working order and ensure power supplies are fully charged.
• Communicate regularly with dispatcher(s) regarding arrival/departure of job site, job coding, to report delays or to request assistance.
• Accurate completion and submission of daily reporting and paperwork including but not limited to time sheets, recording in-route and on-the-job start and end times using PDA software, printing receipts and obtaining customer signature when work order is complete.
• Maintain a clean work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
• Technical development training/certification is required; successful completion is mandatory to remain an active employee.
• Follow all required company & OSHA safety rules.
• Other duties as assigned.

SKILLS

• Knowledge in residential and/or commercial cable, HSI and CDV installation and basic construction knowledge of residential/commercial structures.
• Customer service, excellent communication, self-motivation and time management are all essential.
• Ability to read and interpret operating instruction and procedures.
• Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations.
• Knowledge of computer systems and the ability to troubleshoot technical difficulties.

EDUCATION / QUALIFICATIONS

• High School or GED preferred. Previous experience is preferred but not necessary, training will be provided.
• Must possess the ability to regularly lift/carry up to 100 lbs, climb a ladder and work at heights and dark, enclosed areas. Work may be performed indoors and outdoors.
• Requires the successful completion of all pre-employment testing and a valid driver's license.

COMPENSATION

• Technicians are paid on a base hourly rate with a production bonus. Hourly rate is base on level of experience, certifications and quality of work.
• Production bonus can be earned by completing jobs timely, being at work on time, professional in appearance, craftsmanship and complying to all of FHG's and MSO's policies and procedures

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